Terms and conditions
Refund / cancellation policy
We take pride in supplying & making gorgeous bouquets & floral arrangements, using high quality products, our professional skill & most importantly love!
Every care is taken in preparing wedding bouquets, transporting & setting up event florals & we will always explain how to care for bridal bouquets when they are handed over. However, please bare in mind, flowers are a natural product & care must be taken. There are also things that will from time to time be out of our control, such as the weather, seasonal availability & longevity depending on flower type. In these instances, please feel free to ask us any questions so we can offer our professional advice to ensure your satisfaction with your bouquets/floral arrangements.
While we will do our very best to accurately describe your florals in your order/invoice both in text & via inspirational photos, please note it will be your responsibility to ensure you are fully aware of what it is you have ordered. While all of our florals are bespoke and no 2 bouquets will ever be the same, if at anytime during the planning process you are unsure of how the final product will look, please ask us. Lots of contact is the best contact & we are here to help you bring your dream day to life.
In the very unlikely scenario you are unhappy, please note, we do not offer refunds on bouquets & floral arrangements.
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Payment terms:
1st deposits are non-refundable.
In the event of a cancelled wedding, please note that the 2nd deposits is non-refundable if the wedding is cancelled less than 3 months before the wedding date.
Final deposits are refundable, so long as the cancellation happens no later than 4 weeks prior to the wedding date.
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Offers / Specials:
All offers / specials require a minimum spend total amount i.e spend in total $2000 and receive 10% off the total amount on your order.
Offers / specials can not be used in conjunction with any other promotions being advertised or marketed at the same time.
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Privacy Policy
Little Stag Floral Couture is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone, by email, via our website www.littlestag.com.au, from your website, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
•For the primary purpose for which it was obtained
•For a secondary purpose that is directly related to the primary purpose
•With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
•Third parties where you consent to the use or disclosure; and
•Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Little Stag Floral Couture will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
2/127 Grenville st, Prahran
flowers@littlestag.com.au